• Davor Lakuš

Rethinking expertise, reverse-engineering specialists

Out of all the ingredients we list in the recipe for the soup called “the human condition”, expertise is among the most subtle and ambiguous.

Imagine, out of a thousand people on average, there is a single individual who buzzes through their elementary school programme, and goes on to excel and flourish throughout their secondary education. Given enough determination, proper mindset, and exceptional diligence, they then spend untold hours, sleepless nights in med schools, and still drain their sweat glands dry well into their thirties to blossom a fully fledged specialist in their field. And that is still one person, one expert.


This single person is on average responsible for and expected to take care of the lives of a few hundreds of people. That is, if you are living in one of the countries boasting the highest doctor-density, such as Germany, Italy, or Spain. But incidentally, these countries also have rapidly ageing populations, manifolding the demand for proper expertise.


The world population is booming, there is no getting around it. We are already at the brink of sustainability. But not only that, human society is, more than ever facing an alarming shortage of experts, highly educated individuals who help uphold, sustain, and cater for our teeming societies.


Find yourself anywhere in the most populous parts of the world, such as China or India, and the doctor-density may even range to one doctor per thousand(s) of people.

And this is just a single field of expertise.

Think in broader terms.

What about language specialists, highly trained civil engineers, experienced social-care workers, geology experts, teachers, …

They all take half a human lifetime to make the cut and measure up. Besides formal education, expertise entails an elaborate experience in the given field, as well as a comparatively enormous cost and an extensive infrastructure to educate. Atop of it all, expertise is not simply a piling up of knowledge.


Another highly circumstantial human agency is also at play – intuition. Take another illustration: you have an expert banker having to make a call to authorize an atypical, high-risk credit loan. And this decision needs to take place in a matter of seconds while a vendor is on the other side of the line waiting with a customer.


It takes years, chance, and stone-cold resolution for a skilled individual to season and hone their expert knowledge. Yet again, the access to their expertise is highly restricted. Expertise is not readily extractable, viral, easily transmissible, contagious, nor hereditary. There are no utensils to mine and distil the mind of an expert. Brain-harvesting and brain-cloning machines are yet science fiction.


Nevertheless, we still need a way to scale expert knowledge, to scaffold the striking and confounding inequality when it comes to expert access. As with all matters valuable, an expert scarcity brings about a sharp restriction in accessing the same. This explicitly translates into expert knowledge and service being available to an exclusive minority. We need to be opening doors, not closing them.

In order to bridge this inequality, there is an urgent demand in finding solutions to abridge the expert knowledge.


While science fiction has throughout history remained fanciful and idealistic, and we won’t be physically sampling and 3D printing cloned expert brains, technology might allow us to digitally simulate, extract, analyse, and simulate expert-like intuition and vital decision-making, while still preserving a humane, emotional touch.


We are living in an age where this version of science fiction is slowly but surely translating into reality. Case in point, technology may yet offer some consoling solutions to our expertise problem. Out of all the ingredients we list in the recipe for the soup called “the human condition”, expertise is among the most subtle and ambiguous.


The world population is booming, there is no getting around it. We are already at the brink of sustainability. But not only that, human society is, more than ever facing an alarming shortage of experts, highly educated individuals who help uphold, sustain, and cater for our teeming societies.

This crack in the floor of our contemporary society is something we at Mindsmiths see as our highest priority to start filling.

Our vision is to reinforce and transform highly-regulated industries, overburdened by inert bureaucracy in our rapidly expanding world. These are just the sort industries where trial-and-error is not an option.


And this is where our expert AI assistants come into play.

They easily provide specialized and competent advice imbued with humanlike intuition, tacit knowledge and emotional intelligence, at scale.


We seek to provide reliable and long-term relationship companions. Ever-present, ubiquitous AI partners that link expert knowledge with the empathy and intimacy of a human-touch. Working with human experts in the field, we are extracting the specialized knowledge and facilitating its distribution to everyone in need. Our AI assistants are smart at manipulating and handling pre-defined expert knowledge. They are here to provide crucial aid in the most dire and stressful situations.

We procure the expertise, abridge it to a pithy, to-the-point and layman-friendly delivery, all the while retaining a humane and personalized touch.